Dr. Alicia Grandey is Professor of Psychology at Penn State University, with a doctorate in industrial-organizational psychology from Colorado State University in 1999.  Dr. Grandey’s research (http://weld.la.psu.edu) focuses on managing emotions while performing the work role (e.g., “service with a smile”), as well as interpersonal mistreatment, work-family conflict, and gender/racial stereotypes, and their implications for performance and burnout.  Dr. Grandey has published over 50 articles, 11 book chapters, and co-edited the 2013 book Emotional Labor in the 21st Century (Routledge) and has given international talks and workshops on managing work emotions and job burnout. Her work has received funding from the National Science Foundation, been cited over 18, 000 times, and featured in popular press including Harvard Business Review, The New Yorker, National Public Radio, Reddit, CNN, ABC, BBC, and others.  For this body of work, she is recognized as a Fellow of the Society of I-O Psychology (SIOP) and Association of Psychological Science (APS).  Dr. Grandey currently serves her department as Director of Graduate Studies, and serves her field as an Associate Editor for Journal of Occupational Health Psychology and the new journal Affective Science, and is on the Editorial Board of Journal of Applied Psychology